Refund policy

REFUND POLICY

### Returns & Refunds

**Our 90-Day Money-Back Guarantee**

Novari is meant to be used daily, and it takes time. Most people notice their nights changing somewhere in weeks 2 to 4, and grip and stiffness usually follow after that. That's why the guarantee runs 90 days and not 30 — you need room to actually find out whether it works for you.

If it hasn't done anything for you within 90 days, we'll refund you in full.

**The 90 days start when it arrives**

Not when you order. The clock begins the day the package is delivered to you.

**How to request a refund**

1. Email hello@novari.vip within 90 days of delivery
2. Include your order number
3. We'll confirm within 1–2 business days
4. Your refund is issued to your original payment method within 5–7 business days

You don't have to explain yourself, and we won't try to talk you into another month.

**You keep the device**

There's nothing to send back. We don't ask you to return the wrap, so there's no return shipping cost to either side.

**What's covered**

- One refund per customer
- Your original purchase

**What's not covered**

- Requests made more than 90 days after delivery
- Repeat refund requests on additional purchases of the same product

**Damaged, defective or incorrect items**

If your order arrives damaged, faulty or wrong, email us within 7 days of delivery with a photo. We'll send a replacement or refund you at no cost, and it doesn't count against the one-refund limit.

**Questions**

Email hello@novari.vip. We usually reply within 24 hours, Monday to Friday.

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