Refund policy

You have 30 days from the day your order is delivered to request a full refund. You don’t need to send anything back. Keep the product.

How to request a refund

Email hello@novari.vip with your order number and a short note on why it didn’t work for you. We’ll confirm within 2 business days. Refunds go back to your original payment method, and most banks show them within 5–10 business days.

Product guarantees

Some products carry their own guarantee, shown on the product page (for example, a 30-night trial). Where that guarantee is longer or more generous than this policy, the product page guarantee applies.

Damaged, defective or wrong items

If something arrives damaged, defective or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, your choice. No return needed.

Lost or delayed orders

If your tracking hasn’t updated in 10 business days, or your order hasn’t arrived within 20 business days of shipping, email us and we’ll send a replacement or a full refund.

Free gifts and digital items

Free gifts and digital items (like guides) are included with your order and have no separate refund value. If you refund an order, the gifts are yours to keep.

Limits

Refunds are limited to one per customer, per product. Orders that show signs of abuse, such as repeated refund requests across multiple accounts, may be declined.

Cancellations

Want to cancel? Email us within 12 hours of ordering. Once an order has shipped, it can’t be cancelled, but you can still request a refund under this policy.